Returns & Exchanges Policy
Braun Büffel Indonesia is committed to your satisfaction and offers a seamless return process for items in original, unused condition within 7 days of receipt. We ensure that every leather masterpiece meets our heritage standards of excellence.
Initiate Your Request
Contact our Customer Experience team via the official website or WhatsApp with your order number and reason for return.
Quality Verification
Ensure the product is unused, in its original packaging, and includes all authenticity cards and dust bags provided at purchase.
Secure Packaging
Pack the item securely to prevent damage during transit and ship it to our designated Braun Büffel Indonesia distribution center.
Refund or Exchange Processing
Once our specialists verify the item's condition, we will process your refund or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing