Frequently Asked Questions
Everything you need to know about shopping at Braun Büffel Indonesia.
Are the products sold on this website authentic?
Yes, this is the official online store for Braun Büffel Indonesia. All products are 100% authentic, crafted from premium leather, and come with a certificate of authenticity.
What are the shipping options available within Indonesia?
We offer nationwide shipping via trusted couriers such as JNE and Sicepat. Standard delivery usually takes 2-5 business days depending on your location.
What is your return and exchange policy?
We accept returns or exchanges within 7 days of receipt if the item is in its original condition with all tags and packaging intact. Please note that sale items are generally final sale.
How do I care for my Braun Büffel leather goods?
To maintain the quality of your leather, avoid direct exposure to sunlight and moisture. We recommend using a specialized leather conditioner and storing your item in the provided dust bag when not in use.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa/Mastercard), Virtual Account transfers from Indonesian banks, and popular e-wallets like GoPay and OVO.
Does my purchase come with a warranty?
Yes, Braun Büffel products come with a 1-year limited warranty covering manufacturing defects. This does not cover wear and tear or damage caused by improper care.